POLY OBi202 VoIP Phone Adapter User Manual

1. Производот завршиview

The OBi202 is a versatile VoIP Telephone Adapter designed to manage both digital and analog communication needs. It features two on-board phone connections and supports up to four VoIP services, including SIP Internet phone services. This device enables users to make and receive phone calls and faxes, and to bridge mobile, fixed-line, and Internet telephone services. The OBi202 also supports the T.38 fax standard for reliable facsimile transmissions over the Internet.

Important Note: Google Voice support for this device ceased after May 15, 2014.

2. Содржина на пакетот

Verify that all items listed below are included in your OBi202 package:

• OBi202 VoIP Gateway
• Адаптер за напојување (DC 12V)
• Етернет кабел
• Водич за брз почеток

Слика 2.1: OBi202 VoIP Phone Adapter and its accessories.

3. Уредот завршиview

Familiarize yourself with the ports and indicators on your OBi202 device.

3.1. Порти на задниот панел

Слика 3.1: Rear panel of the OBi202 with labeled ports.

• Phone 1 (RJ-11): Connects to your primary analog telephone.
• Phone 2 (RJ-11): Connects to your secondary analog telephone.
• USB порта: For connecting OBi USB accessories (e.g., OBiWiFi, OBiBT, OBiLINE).
• LAN (RJ-45): Connects to a computer or other network device for local network access.
• Internet (RJ-45): Connects to your broadband modem or router for Internet access.
• DC 12V напојување: Се поврзува со вклучениот адаптер за напојување.

3.2. Top Panel LED Indicators

Слика 3.2: Top panel of the OBi202 with LED indicators.

• Напојување LED: Означува статус на напојување. Светнува постојано зелено кога е вклучено.
• Интернет LED: Indicates Internet connection status. Solid green when connected.
• Телефон 1 LED: Indicates activity on Phone 1 port. Flashes during calls.
• Телефон 2 LED: Indicates activity on Phone 2 port. Flashes during calls.

4. Водич за поставување

Follow these steps to set up your OBi202 VoIP Phone Adapter.

4.1. Почетна хардверска врска

1. Поврзете напојување: Plug the DC 12V power adapter into the OBi202's power port and then into a wall outlet. The Power LED should illuminate.
2. Поврзете се на интернет: Use the provided Ethernet cable to connect the OBi202's Интернет port to an available LAN port on your broadband modem or router. The Internet LED should illuminate.
3. Connect Telephone(s): Поврзете ги вашите аналогни телефони со Телефон 1 и/или Телефон 2 ports using standard RJ-11 phone cables.
4. (Optional) Connect to LAN: If you wish to connect a computer or other network device directly to the OBi202, use an Ethernet cable to connect it to the LAN пристаниште.
5. (Optional) Connect USB Accessory: If using an OBi USB accessory (e.g., OBiWiFi for wireless connectivity, OBiBT for Bluetooth, OBiLINE for PSTN pass-through), plug it into the USB port.

4.2. Online Configuration

The OBi202 requires online configuration to connect to VoIP services.

1. Access OBiTALK Portal: Отвори a web browser on a computer connected to your network and navigate to the OBiTALK portal (usually www.obitalk.com).
2. Креирај сметка/Најави се: If you are a new user, create an OBiTALK account. Existing users should log in.
3. Додај уред: Follow the on-screen instructions to add your OBi202 device to your account. This typically involves entering the device's serial number.
4. Configure VoIP Services: Once your device is added, you can configure up to four VoIP service providers (e.g., Anveo, Callcentric, Vitelity, VoIP.ms) through the OBiTALK portal. Select the desired service provider and follow their specific setup instructions.
5. Примени ги поставките: After configuring your services, the settings will be pushed to your OBi202 device. The device may reboot during this process.

5. Упатства за работа

Once configured, your OBi202 is ready for use.

5.1. Остварување и примање повици

• Упатување повик: Pick up your connected analog phone. You should hear a dial tone. Dial the desired phone number. The OBi202 will route the call through your configured VoIP service.
• Примање повик: When an incoming call arrives, your connected phone(s) will ring. Pick up the handset to answer the call.
• Using Multiple Services: If you have multiple VoIP services configured, you may need to dial a prefix (e.g., **1 for Service Provider 1, **2 for Service Provider 2) before the phone number, depending on your OBiTALK configuration. Refer to your OBiTALK portal settings for specific dialing rules.

5.2. Клучни карактеристики

• VoIP ATA Support: Supports up to 4 VoIP accounts (SIP) for various BYOD services.
• OBi Calling Features: Includes Caller ID, Call Forward, Anonymous Caller Blocking, Message Waiting Indication, and Three-Way Conference Calling.
• OBiTALK Portal: Manage your OBi device, connect to other OBi endpoints, add services, and utilize speed dial for up to 99 OBi endpoints or phone numbers.
• Free OBiTALK Network Calls: Make free calls to other OBi devices or use the free OBiON applications for iPhone and Android.
• T.38 Fax Standard: Supports reliable fax transmissions over the Internet.
• USB Accessory Support: Compatible with OBiWiFi, OBiBT, and OBiLINE accessories for extended functionality.

6 Смена на проблеми

This section addresses common issues you might encounter with your OBi202.

6.1. Нема тон за бирање

• Проверете ја моќноста: Ensure the OBi202 is powered on and the Power LED is solid green.
• Проверете ја интернет-врската: Verify that the Internet LED is solid green, indicating an active connection. If not, check your modem/router and Ethernet cable.
• Телефонска врска: Ensure your analog phone is correctly plugged into the Phone 1 or Phone 2 port.
• Конфигурација на услугата: Log into your OBiTALK portal to confirm that your VoIP services are correctly configured and registered.
• Рестартирајте го уредот: Unplug the power adapter from the OBi202, wait 10 seconds, and plug it back in.

6.2. Лош квалитет на повик (ехо, статичен звук, прекинати повици)

• Internet Bandwidth: Ensure your internet connection has sufficient bandwidth, especially during other network activities (streaming, downloads).
• Router QoS: If your router supports Quality of Service (QoS), configure it to prioritize VoIP traffic.
• Етернет конекција: Use a wired Ethernet connection for the OBi202 instead of Wi-Fi (if using OBiWiFi) for optimal stability.
• VoIP Service Provider: Contact your VoIP service provider to check for any service issues or recommended settings.

6.3. Не може да се воспоставуваат/примаат повици

• Service Registration: Check the OBiTALK portal to ensure your VoIP services are registered and active.
• Dialing Plan: Verify your dialing plan in the OBiTALK portal. Incorrect dialing rules can prevent calls.
• Поставки на заштитен ѕид: Ensure your router's firewall is not blocking necessary VoIP ports. Consult your router's manual for port forwarding or firewall settings.

6.4. Fax Transmission Issues (T.38)

• T.38 Support: Confirm that your VoIP service provider fully supports the T.38 fax standard.
• Fax Machine Settings: Reduce the baud rate on your fax machine to a lower speed (e.g., 9600 bps) and disable Error Correction Mode (ECM).
• Dedicated Line: If possible, use a dedicated phone line for faxing to minimize interference.

7. Технички спецификации

8. Одржување

To ensure optimal performance and longevity of your OBi202 device, consider the following maintenance tips:

• Одржувајте вентилација: Ensure the device is placed in a location with adequate airflow to prevent overheating.
• Чистете нежно: Користете мека, сува крпа за чистење на надворешноста на уредот. Избегнувајте течни средства за чистење или абразивни материјали.
• Ажурирања на фирмверот: Periodically check the OBiTALK portal for available firmware updates. Keeping your device's firmware up-to-date can improve performance and security.
• Циклус на напојување: If you experience minor issues, a simple power cycle (unplugging and replugging the power adapter) can often resolve them.

9. Информации за поддршка и гаранција

For technical assistance, product support, or warranty inquiries, please refer to the official POLY (formerly Obihai Technology, Inc.) support channels.

• Поддршка преку Интернет: Visit the official POLY support website for FAQs, knowledge base articles, and community forums.
• Контактирајте со поддршката: Information on how to contact customer service directly can be found on the POLY webсајт.
• Гаранција: Your OBi202 device is covered by a limited manufacturer's warranty. Details regarding the warranty period and terms can be found in the documentation included with your product or on the POLY support webстраница. Ве молиме задржете го доказот за купување за гаранциски барања.